Returns & Exchanges

We want you to be fully satisfied with your ergonomic setup, which is why we offer a 49-day return period for all Secretlab products in their original condition. Our goal is to ensure you find the perfect fit for your home office while providing a seamless, transparent return process.

Return Process

• 1.
  Initiate Your Request

  Submit a return request through our Support Portal with your order number and a brief explanation of why the product didn't meet your needs.

• 2.
  Receive Authorization

  Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with detailed shipping instructions.

• 3.
  Pack and Ship

  Disassemble your furniture and pack it securely in its original packaging to prevent transit damage, then drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the item to confirm it is in resalable condition, we will issue a full refund to your original payment method, minus shipping fees.