Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for my Secretlab chair?
In-stock items typically ship within 1 to 2 business days. Delivery times vary by region, but most customers receive their order within 3 to 7 business days via our premium courier partners.
What is the Secretlab return policy?
We offer a 49-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging. Please note that return shipping fees are the responsibility of the customer.
Does my chair come with a warranty?
Yes, every Secretlab chair comes with a 3-year limited warranty as standard, which can be extended to 5 years through our Extended Warranty Program by sharing a photo of your setup on social media.
Are the chairs difficult to assemble?
Not at all. Each chair includes a full-color assembly guide and a toolkit. Most users find they can complete the assembly process within 20 minutes. We also provide step-by-step assembly videos on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Affirm and Klarna to make your purchase more manageable.
How do I choose the right size for my height and weight?
We offer different sizes ranging from Small to XL. Please refer to our interactive Size Guide on the product page, which uses your height and weight measurements to recommend the most ergonomic fit for your body type.